Privacy Policy
Effective Date: August 25, 2024.
SkyKnights LLC (“SkyKnights,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, skyknights.com (the “Site”), create an account, or purchase our products and services.
By accessing the Site or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
When you interact with our Site or services, we may collect the following types of information:
1.1. Information You Provide to Us
• Account Information: When you create an account, we collect your name, email address, password, and other information you provide.
• Payment Information: When making a purchase, we collect payment details (e.g., credit card information, billing address) through a secure payment processor.
• Customer Support: If you contact us, we collect the information you provide, such as your name, email address, and details about your inquiry.
1.2. Information We Automatically Collect
When you visit our Site, we may automatically collect:
• Device Information: Details about your device, such as IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about your interactions with the Site, including pages visited, time spent on the Site, and referral sources.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies. (See Section 6 for more on cookies.)
1.3. Information from Third Parties
We may receive additional information from third parties, such as:
• Payment processors verifying transactions.
• Social media platforms if you interact with our accounts or content.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. To Provide and Improve Our Services
• Process and fulfill your orders.
• Manage your account and provide personalized experiences.
• Improve the functionality and performance of our Site.
2.2. To Communicate with You
• Send order confirmations, updates, and notifications.
• Respond to your inquiries or provide customer support.
• Share promotional offers, updates, or newsletters (with your consent).
2.3. For Security and Legal Compliance
• Protect against unauthorized access or fraud.
• Comply with applicable laws and regulations.
• Enforce our Terms of Service and other policies.
3. How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:
3.1. Service Providers
We share information with trusted third parties who help us operate our Site and services, such as:
• Payment processors (e.g., PayPal or Stripe).
• Shipping and delivery partners.
• Hosting and IT service providers.
3.2. Legal Obligations
We may disclose your information to comply with legal requirements, such as subpoenas, court orders, or government requests.
3.3. Business Transfers
In the event of a merger, sale, or acquisition of our business, your information may be transferred to the new entity.
4. Your Choices
4.1. Account Settings
You can update or delete your account information by logging into your account or contacting us at contact@skyknights.co.
4.2. Marketing Communications
You can opt out of promotional emails by clicking “unsubscribe” in the email or contacting us. Note that you may still receive transactional emails (e.g., order confirmations).
4.3. Cookies
Most browsers allow you to disable or manage cookies. However, doing so may affect the functionality of the Site.
5. How We Protect Your Information
We take reasonable measures to protect your information from unauthorized access, loss, or misuse, including:
• Secure servers and encrypted payment processing.
• Access controls to sensitive information.
• Regular monitoring and updates to our security practices.
No system is completely secure, and we cannot guarantee the absolute security of your information.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. These may include:
• Essential Cookies: Necessary for Site functionality (e.g., keeping items in your cart).
• Analytics Cookies: To measure Site performance and usage.
• Advertising Cookies: To deliver relevant ads and track campaigns.
You can manage your cookie preferences through your browser settings.
7. Children’s Privacy
SkyKnights does not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us at contact@skyknights.co so we can take appropriate action.
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
8.1. Right to Know
You can request information about the personal data we collect, use, and disclose.
8.2. Right to Delete
You can request that we delete your personal data, subject to certain legal exceptions.
8.3. Right to Opt-Out
SkyKnights does not sell personal information, but you may still exercise your right to opt-out of certain data-sharing practices.
To exercise your rights, contact us at contact@skyknights.co. We may require verification of your identity.
9. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. International Users
If you access the Site from outside the United States, your data may be transferred to and processed in the United States. By using the Site, you consent to this transfer and processing.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated. Continued use of the Site constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
SkyKnights LLC
Email: contact@skyknights.co